What should customers do if they want to return a product?
Returns are accepted within 30 days if the product is unwanted or faulty. Customers can use DPD Local’s Pickup Returns Portal for a simple and secure return process.
When can customers expect their order to arrive?
Most standard deliveries take two to three working days after dispatch. Customers receive email notifications with tracking details once their order leaves the warehouse. Some couriers also offer a one-hour delivery window via text for added convenience.
Can returns be arranged for damaged or incorrect items?
Yes, damaged or incorrect products can be returned without charge. Customers should contact customer service for instructions, and a prepaid return label may be provided if eligible.
Is there a minimum spend for free delivery?
Yes, free delivery applies to retail orders worth £60 or more, including VAT. This offer does not include trade orders and may not apply to remote or offshore areas where extra fees might be added.
What is the difference between wood wax, oil, and varnish?
Wood wax gives a rich finish for decorative pieces, while wood oil offers durability and easy repair. Varnish provides the strongest protection, making it ideal for flooring and areas with high foot traffic.
Does Wood Finishes Direct deliver every day of the week?
Deliveries are available seven days a week for retail customers. Orders placed before dispatch deadlines are processed quickly to ensure a smooth and reliable service.
Which finish is best for high-traffic spaces like shops or bars?
A two-pack varnish is recommended for maximum strength and longevity. It offers excellent protection against heavy wear, making it perfect for commercial and busy environments.
Are there restrictions on free delivery?
Free delivery only applies to full orders over £60. If a customer asks for part dispatch of their order below that amount, standard delivery fees will apply.
How can customers stay updated on promotions and offers?
Customers can subscribe to the Wood Finishes Direct newsletter for exclusive discounts, event invitations, and expert insights. The subscription ensures regular updates directly to their inbox.
How are multiple-item orders handled?
When buying multiple products, some items might ship separately from different locations based on stock. This means delivery times can vary slightly, but all items can be tracked for easy monitoring.