Cotton On & Co was established by Nigel Austin with the aim of bringing the relaxed Australian lifestyle to a global audience. Today, it’s a popular choice for those seeking casual, affordable fashion. From denim jackets and biker shorts to lingerie, bags, tracksuits, and jewellery, the Cotton On online store delivers on-trend comfort directly to South African shoppers.
Whether you're refreshing your wardrobe or stocking up on everyday essentials, you can save more by using a Cotton On promo code from our website. Shop the latest styles and step out looking your best, without overspending.
Cotton On is dedicated to offering the best online shopping experience to all trendsetters. It offers three delivery options which are displayed at the time of check out.
Cotton On click and collect: Orders are delivered from warehouses to selected stores and take 2-4 business days. The click-and-collect delivery charge is R20, and it is free for orders over R300.
Standard delivery takes 2-4 business days. A Cotton On shipping fee of R50 applies. Free delivery is available for orders over R500.
Express delivery- It takes 1-2 business days. However, express delivery is available for selected centers only. Delivery charge of R80 is applicable. Eliminate delivery fee by applying Cotton On FREE shipping code (if available at the moment on our website).
Payment Channels
Are you on a shopping spree to add the hottest styles to your wardrobe? The Australian store collection is worth it so go ahead and take your pick. And don’t let the payment security worries bother you as the payment gateways are fully secured. If you're a newbie at the platform, don't forget to use the Cotton On First Time order discount code.
Get a sweet discount by applying Cotton On coupon codes available on our website & pay using any of the following modes:
- VISA
- Mastercard
- iPay
- Payflex
Return Policy
If you’ve changed your mind about a purchase, you can easily return the item as long as it meets certain conditions. The product must be in its original condition, unused and unwashed, with all original tags and labels still attached. Please note that certain items, including earrings, cosmetics, seconds, charity products, personalised items, and gift cards, cannot be returned. Online purchases can also be returned in-store with valid proof of purchase. Refunds will generally be processed to the original payment method, although in some cases, you may receive store credit or an exchange instead.
Customer Support
At Cotton On online shopping is as seamless as it can get. A dedicated customer service team is always on deck to offer your assistance. If you’re in need of urgent answers, all you need to do is check out the FAQ page on its website as it covers a wide range of topics.
You can get assistance by using any of the below-mentioned means:
- Cotton On Hotline: 087-250-3174
- Email: customerenquiries@cottonon.com
- Live Chat
- Frequently Asked Questions