How do I change my Ucook delivery address?
Just sign in to your Ucook account, select ‘Delivery’ from the navigation menu, and make the changes you want.
Does Ucook offer refunds?
If your order fails to get delivered or is extremely late, the platform offers a refund.
Can I request a special delivery time for my order?
No, Ucook does not accept special requests for days or time.
How does Ucook subscription work?
It is a meal-kit service in which the expert food team comes up with 12 inspired recipes each week. There’re three meal categories namely Easy Peasy, Vegetarian, and Health Nut. Just choose to recipe you wish to try and get Ucook recipe and fresh ingredients delivered.
Will I still get emails if I pause my subscription?
Promotional emails may still be sent after you pause your subscription. To stop these, click the unsubscribe link in any email. This will end future messages quickly.
Are free trials available for meal subscriptions?
Free trials may be offered from time to time. Details about any free trial will be shown in marketing or at sign-up. Free trials last for a set period, letting you try the service without charge.
What happens after my free trial ends?
When your free trial ends, your payment method will be charged for the subscription. This charge may include tax and any other fees. There is no reminder when the free trial ends or payments begin. Billing continues until you cancel your subscription.
How do I cancel my subscription after the free trial?
To cancel, follow the instructions in section 4.1 of the terms. Make sure to cancel before the free trial ends if you do not want to pay. Cancelling is easy and can be done online. No more charges will appear after you cancel.
Can free trials change or end without warning?
Yes, free trials may change or stop at any time. You might not get a warning if this happens. Always read the details before signing up. Terms can change, so check for updates.
How can I pause my meal subscription?
To pause your subscription, go to the “your box” page and click “pause your subscription.” This can be done at any time. Your account will update straight away, and meals will stop until you restart.