How can a booking be changed or managed?
Bookings can be managed easily at etihad.com/manage. Passengers can update contact details, select seats, add baggage, check in, download boarding passes, and request meals or assistance. If the flight was booked through a travel agent, changes must be made directly with them.
Who can join the Etihad Guest programme?
Anyone aged two years and above is eligible to join the Etihad Guest programme. Companies and organisations can enrol through the BusinessConnect programme.
Which payment methods are accepted when booking with Etihad Airways?
Etihad Airways accepts Mastercard, Visa, Diners Club, American Express, and UATP cards for bookings.
How can the trip itinerary and flight status be viewed?
Passengers can log in to etihad.com/manage or use the Etihad Airways app to view their full itinerary and flight status. Keeping contact information updated ensures real-time flight updates are received.
Can I cancel my Etihad booking online?
Yes, cancellations can be made through the “Manage My Booking” section on the website. Refund eligibility depends on the fare type and time of cancellation.
Are special meals available on Etihad flights?
Yes, a variety of special meals are available, including vegetarian, vegan, gluten-free, and religious-specific options. Requests must be made at least 24 hours before departure.
Can I change or cancel my flight booking?
Flight changes or cancellations depend on the fare type selected at booking. Some fares offer free or flexible changes, while others may charge a fee. The most restrictive fare rule applies if you booked more than one fare. Changes and refunds can be made up to four hours before departure.
What happens if I miss my flight or cancel late?
If a change or refund is not requested at least four hours before departure, a no-show fee will be charged. Refunds are subject to the rules of the original ticket. In special cases, such as the death of a guest or immediate family member, change or refund fees are not charged with proper documents.
How can I add or manage my baggage allowance?
The Basic fare does not include free checked baggage. If cabin bags are too heavy or large, they must be checked in, and extra fees will apply. You can add checked baggage online in "Manage Your Booking" and save money by booking extra bags in advance.
What should I do if I have left something on my flight?
For flights to Abu Dhabi, fill in the lost and found form online. Items not claimed within 15 days are handed to airport authorities. For other destinations, contact the baggage services team at the airport where you landed. Personal items left on board are not the airline's responsibility.