Do I need to register to buy tickets on BusOnlineTicket?
No, you do not need to register to buy tickets. However, if you register, you can enjoy member rewards like BOT Miles points.
Is it compulsory to print out my booking confirmation?
For most bus companies, you must print your e-confirmation. Some companies only require your booking reference number. Please check the notes during booking and in your confirmation email.
What should I do if I did not receive my booking confirmation email?
Check your junk or spam folder. If you still cannot find it, email customer service. They will reply within 24 hours.
How can I get my booking confirmation if I lost it?
You can email customer service, or log in to your Member Account or use the Check My Booking page with your reference number and email/phone number.
How far in advance can I book a bus ticket?
Most bus companies open their schedules about 1 month in advance.
Are there child ticket prices available?
Some bus operators offer child ticket prices. You can check and select child tickets during booking on the payment page.
How do I earn BOT Miles?
Log in as a member and book tickets on BusOnlineTicket. Every RM 1.00 or S$ 0.40 spent gives you one point. Points can be used for discounts on future bookings.
How long does it take to receive my booking confirmation?
Most bookings are confirmed instantly. Sometimes, payment takes longer and it can take up to 24 hours. If you still do not receive the email, call customer service.
Can I reschedule my ticket?
Rescheduling depends on the operator. If allowed, log in to your member account and go to Manage Booking to reschedule.
How do I get a refund?
If refunds are allowed, the money will be returned to your payment method or as a refund voucher. Banks usually take 2-4 weeks to process refunds.