How long does delivery take?
Most deliveries arrive within one to three weeks, depending on location and product availability. Special orders may take up to twenty-one working days. Expedited shipping can arrive within seven days. Customers receive email and text updates before dispatch to stay informed.
How are delivery times confirmed?
Before delivery, the team contacts customers by phone to confirm the time slot. If needed, customers can easily reschedule delivery by contacting the courier directly.
Are all orders insured during transit?
Yes, every order is fully insured throughout the delivery process. This protects against loss or damage during shipping.
What happens if an item arrives damaged?
If any item is damaged upon arrival, it will be replaced at no extra cost. Customers should inspect deliveries promptly and contact SoSoftbeds for a quick resolution.
What payment options are available?
Customers can choose to pay in full or make a small deposit of five percent. The remaining balance is due upon successful delivery of the order.
What is the return policy?
Returns are accepted within fourteen days of delivery if the item is unused and in its original packaging. Customers can contact SoSoftbeds to arrange a return and receive further instructions.
Can items be exchanged or replaced?
Replacements or exchanges can be arranged by contacting SoSoftbeds within forty-eight hours of delivery. This ensures that any issues are handled promptly and efficiently.
What guarantees come with SoSoftbeds products?
All own-brand products include a two-year guarantee that covers manufacturing faults. Partner-brand mattresses may have extended coverage of up to five years.
What is covered under the product guarantee?
Guarantees cover manufacturing defects that occur under normal home use. Damage caused by misuse, neglect, or modification is not included in the warranty coverage.
How can customers contact SoSoftbeds for support?
For any delivery, return, or product concerns, customers can reach SoSoftbeds using the contact details provided on the website. The support team ensures all requests are handled efficiently and professionally.