How to create an XP Pen account?
Register at www.storexppen.co.uk to manage orders, track shipments, and save favorite items.
How can order progress be checked?
Use the live chat feature or email shopuk@xp-pen.com between 10 am and 5 pm PST for updates.
Where should returns be sent?
Contact shopuk@xp-pen.com to get the correct return warehouse address before sending the parcel.
When are orders processed and delivered?
Orders ship within two business days and usually arrive in 5 to 30 days, depending on the delivery area.
How to start a refund or exchange request?
Email service@xp-pen.com or call +1 657-445-6129 during business hours. After approval, send the product via Royal Mail, DPD, or Hermes_UK.
Which payment methods can customers use?
Payments can be made securely with Visa, MasterCard, or PayPal during checkout.
Can accessories be returned too?
Yes, accessories can be returned within 30 days of purchase. Buyers are responsible for return shipping fees.
How to place an online order?
Add items to the cart, proceed to checkout, and confirm the order. An email confirmation will be sent shortly after.
How long does it take to receive a refund?
Refunds are issued once the return is received and verified. Processing time may vary based on the payment provider.
How long are returns accepted for XP Pen tablets?
Returns are accepted within 30 days of receiving the item. Products must be unused and returned with all original packaging.