How do I use a Klook promo code?
- Visit the Klook website or app and browse for activities.
- Select your preferred experience and proceed to checkout.
- Enter your Klook discount code in the promo code section.
- Click "Apply" to see the discount reflected in your total.
- Complete the payment and enjoy your savings!
Does Klook offer free cancellations?
Yes, many Klook activities come with free cancellation policies, allowing you to modify or cancel your booking within a specific timeframe. Check the cancellation terms on the activity page before booking.
What payment methods does Klook accept?
Klook accepts multiple payment options, including:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- PayPal & Apple Pay
- Local payment methods based on your country
How can I track my Klook booking?
After booking, you will receive an email confirmation with your e-ticket and booking details. You can also access your bookings through the Klook app or website under the "My Bookings" section.
When will I get my booking confirmation?
Instant confirmation activities send an email within 5 minutes. Others may take 24–48 hours. Check the “Confirmation” section on your activity page for details.
How can I cancel a booking?
Cancellation depends on the policy listed for the activity. Free cancellations can be done directly in your account, while conditional ones may require support. Non-refundable bookings cannot be cancelled.
How do I request a refund?
If free cancellation applies, select “Apply for refund” in your bookings. Conditional refunds may need documents. Refunds are not possible after the activity is completed.
Can I change my booking details?
Some bookings allow changes to date or traveller information. Select “Amend booking” in your account. Activities with no cancellation or restricted vouchers cannot be changed.
How do I create an account?
Sign up with email, phone, or a third-party account such as Google or Facebook. Email and phone sign-ups require verification before logging in.
What happens with no cancellation bookings?
These are final and cannot be cancelled or refunded. Always review the cancellation policy before booking.
What details can I amend?
Usually, you can change the participation date or contact info. An updated voucher is sent by email after confirmation.