How can a customer return an item bought online?
A customer can submit a return request from their purchase history and send the item back with the required documents. The return process must be done online, not in the store.
Can a customer cancel a return application?
Yes, a customer can cancel a return by going to Online Purchase, selecting Return, opening the History tab, and tapping Cancel Return Application, then Confirm Cancellation. After canceling, the return order number is invalid, and a new return request must be made if needed.
Can a customer return an online order in a store?
No, returns for online orders are not accepted in stores. All online orders must be returned through the online process.
What happens if a customer used a voucher on their order and wants to return an item?
If a voucher was used, its value is shared across all items in the order. When an item is returned, the voucher value is deducted, and the voucher cannot be re-issued.
What is the minimum order amount for free standard delivery?
The standard delivery is free for orders with a subtotal of VN$500,000 or more before shipping and after coupons are applied. Orders below this amount will have a delivery fee.
Does delivery time vary for different locations?
Yes, delivery times can be different depending on where the customer lives and the product's stock location. The expected delivery date is shown at checkout and in the order confirmation email.
Does Uniqlo offer a newsletter signup?
Yes, Uniqlo offers a newsletter signup. Customers can enter their email address to get news about new products, special offers, and store updates.
How does a customer track their order?
The customer will receive an email with the tracking number once the order is packed and ready for pickup. For in-store pickups, there is no tracking number provided.
What is the return and exchange timeframe for store purchases?
For store purchases, a customer can exchange items within 30 days from the date of purchase. Returns are not allowed for store purchases, only exchanges.
What does 'In stock' and 'Out of stock' mean on the website?
'In stock' means the item is available to order. 'Out of stock' means the item cannot be ordered, and it is not known when it will be restocked, but customers can register for a restock notification for some items.