Will I receive an order confirmation by email?
Yes, an order confirmation email is sent as soon as the order is placed and payment is successful. This email includes a summary and the order number. Keep this information for future reference. If you do not receive an email, please check your spam folder.
What happens after payment is confirmed?
After payment, simply wait for the delivery of your order. An order number and confirmation email will be sent. Use the order number to track your parcel or for any queries. All updates about your order will arrive by email.
Can I change my delivery address or phone number?
Once an order is confirmed, changes to address, phone number, or recipient are not possible. It is important to double-check details before completing the order. Mistakes cannot be fixed after confirmation. Please ensure all information is correct before placing the order.
Why am I unable to track my order online?
If tracking details are missing, the order may still be with the shipping partner. Tracking information usually appears within 24 hours. If tracking does not update, contact Customer Service with your order number and product details. Assistance will be provided as soon as possible.
How can I track my order’s status?
Once your order has shipped, a shipping confirmation email will include a tracking code. Use this code to check progress online at any time. The tracking page will show the latest updates. Keep the order number handy for reference.
Why can’t I add an item to my cart?
Items may be out of stock or in limited supply. If another customer buys the last one, it may show as unavailable. Refresh the page to check if the item is now available. Try again if you still wish to purchase it.
Is it possible to cancel an order after purchase?
Cancellations are not possible once an order is placed, as it is processed immediately. If you need more help, contact Customer Service by phone or email. Orders move quickly to dispatch, so act fast if you need advice. Once dispatched, changes cannot be made.
How do I return an item after delivery?
Items may be returned within 14 days of delivery. Some products, such as gift cards and certain personal items, cannot be returned. Contact Customer Service with your order number and item details to begin a return. Always check the Return Policy for full details.
How do I check the progress of my return?
Use the tracking code provided by the shipping partner to follow your return. Updates will appear online as the parcel is processed. If you have questions, contact Customer Service with your order and tracking details. Keep these details safe until your return is complete.
When will a refund be issued after a return?
Refunds are processed after the parcel is received and checked. Credit or debit card refunds may take up to 14 business days. Other payment methods will vary in processing time. Shipping costs are not refunded. Watch for confirmation by email when your refund is completed.