iHerb started back in 1996 as an online store, founded by Ray Faraee in Pasadena, California. Over the years, it has grown a lot and now has more than 1,000 employees, offering over 35,000 products to customers in 150 countries. Today, it’s one of the well-known names in the health and wellness space.
You can find a wide range of products like beauty items, baby and kids’ health products, herbal and homeopathy options, bath and personal care, pet and household essentials, sports and fitness products, supplements, and healthy groceries.
Customers can easily choose products based on their preferences like non GMO, cruelty free, vegetarian, kosher, dairy free, vegan, organic, gluten free, ketogenic diet, and paleo. iHerb works with trusted global brands to bring quality products to customers in Vietnam. You can also use codes like newiherb20 and other iHerb promo codes to get good discounts and save more.
iHerb offers several ways for customers to reach their customer care services. You can use the chat feature to talk to a representative on weekdays from 10:00 am to 6:00 pm UTC +7, except on holidays.
For help at any time, you can submit your questions through the web form available on their platform. Additionally, the FAQs section provides quick answers and guidance for common issues.
Returning products at iHerb is simple, but there are a few points to remember. Customers have 60 days to return most products, and up to 90 days for iHerb brand items. Some products are only eligible for refunds, not exchanges, and damaged items require documentation for processing.
Refunds can be issued either to your original payment method or as store credits. Since orders are shipped from the USA, it may take up to 35 days for your refund to be processed.