How can I check the details and status of my booking online?
Sign in and select "My bookings" from the account menu to view booking details and status. If login details are unavailable, use the "My bookings" link in the confirmation email. This provides direct access to current reservation information.
Will I be charged a fee if I cancel my booking?
Type Agoda in the search bar of the website, select the first suggestion, find cancellation policies, apply, enjoy. Free cancellation bookings do not incur fees, while non-refundable ones may have charges. Cancellation fees are set by the property handling the reservation.
How can I change the dates of my Agoda booking?
Select the booking through the self-service option and choose new dates if modifications are allowed. Some reservations may not be eligible for date changes. Availability and change policies depend on the property handling the booking.
How can I update the guest name on my Agoda booking?
Use the self-service option to select the booking and update the guest name. Some reservations may have restrictions on name changes. The property’s policy determines whether modifications are allowed.
When will a refund be processed?
A refund starts once a cancellation is confirmed and usually begins within 24 to 48 hours. How long it takes for the money to be returned depends on the payment method. Card refunds may take up to 30 business days. Bank transfers usually take 7 to 10 business days, while PayPal often takes 3 to 5 days.
How long does it take for refunds to appear?
Refund times vary based on the original payment method. Card refunds can take up to 30 business days, depending on the card issuer. Bank transfers typically take 7 to 10 business days. PayPal usually completes transactions in 3 to 5 business days. Over-the-counter refunds may take up to 15 business days. AgodaCash refunds are instant if they are still valid.
How can a stay be extended?
You can extend bookings using a self-service option online. Select the existing booking, choose new dates, and confirm the change. Not all bookings allow date changes, so check the booking details carefully before you proceed.
When does a booking confirmation email arrive?
Most confirmation emails and booking Agoda vouchers arrive within 30 minutes of booking. If you don’t see one, check your junk or spam folders, as messages can sometimes get filtered. You can also download or resend the voucher online through your account.
How can the booking voucher be resent?
You can resend the booking voucher by using the self-service link in the confirmation email. After you click it, the voucher will be sent again to your registered email address. This helps you quickly access booking details when needed.
How can a special request be made?
You can send special requests directly to the property using the self-service option. All requests depend on availability and cannot be guaranteed. The property will confirm if they can accommodate the request closer to your arrival.