How do I cancel my order on Lazada?
It's easy as pie! Go to the Lazada ID page and click My Order under My Account. Choose the order you wish to cancel from the order summary page. Open the order, click on "cancel order," and confirm the cancellation. Your order will be canceled successfully. For a refund, refer to the refund policy mentioned above.
Make sure to cancel the order before it is dispatched from the sellers’ end.
How do I track my order status on Lazada?
1. Visit the Lazada ID home page.
2. Go to My Orders.
3. Select the order you wish to know about.
4. Click on it.
5. You will find the details of the order.
How do I return my order on Lazada?
"There are mainly two methods to return your order. First, there is "return to Lazada", and second, there is "Direct Returns to Merchant (DRTM)", which is "return to seller". Fill out the specific form by choosing one from the following method. Choose "Pick Up" or "Drop Off". Under "pick up", you will be contacted by the logistics person and the details will be shared via message or email. Under"drop off", you could choose Ninja Box, Ninja Point, and POPStation, make sure to obtain the return label and Tracking Number (if required).
The POPStation Drop-Off option is not available for DRTM.
How do I sign up at Lazada?
Visit Lazada ID. Choose to sign up with Facebook, contact number, or Google+. Fill in the details with the contact number and then click on sign up.
What happens if I delete my Lazada account?
Your account will be permanently deleted and cannot be recovered. You will also lose access to your order history, vouchers, LazCoins, wallet, and refunds for previous orders.
Can I use the same email or phone number after deleting my Lazada account?
You cannot use the same registered email address or phone number to create a new Lazada account after deletion.
How can I know if my order will arrive today?
You can check the shipping status in your Lazada account. If your order is marked as "Ready to Ship," the courier may deliver it on the same day.
What is the On-Time Delivery Guarantee?
The On-Time Delivery Guarantee means eligible orders should arrive on or before the guaranteed delivery date shown during checkout. This applies after the seller confirms your order.
What is the Lazada Membership Program?
The Lazada Membership Program lets you earn points and enjoy exclusive benefits. Your membership level can be Classic, Silver, Gold, or Platinum.
How can I check the warranty of a product?
You can check the warranty in the Service section, the Specification section, on the warranty card, or by chatting with the seller.