What do I do if my product is defective?
If you are not satisfied with the quality and have received a defective product or Adidas shoes, you can contact your Adidas retailer or online store after your request has been discussed with you if the claim is justified. The product will be replaced by Adidas.
Does Adidas give a warranty on shoes?
Adidas offers 1-year manufacturing warranty in India through its authorized service partner luxury personified. Make sure that your issue with the product is eligible for a warranty claim. Only manufacturing defects are eligible and not physical damages. Get in touch with them at www.luxurypersonified.co.in/contact or email them at cse2sungroup.net. You can also get in touch with them by phone call 1800 111 786 between 10:00 AM to 6:00 PM.
Are Adidas products safe?
Yes, all materials and products have to pass standardized tests regarding biological and chemical safety. Adidas uses certain material specifications and procedures to ensure product quality is up to the mark.
Does Adidas have military and other discounts?
Adidas military discount for veterans, spouses, and retirees offers flat 30% off and 20% off on factory outlets. Adidas also provides discounts for police, firefighters, teachers, principals, nurses, medical providers, hospital employees, and seniors eligible above 65+. You need to verify your status as a member through ID.me for coupon codes.
Payment options accepted by Adidas?
Adidas accepts payment with credit and debit cards, UPI, and Paytm.
How can I track my order?
Use the Order Tracker page with your order number and email. A shipment email with tracking details will be sent once your parcel is dispatched.
Can my order arrive in parts?
Yes, some orders are split into multiple packages. Each will have its own tracking number and confirmation email.
What if my parcel hasn’t shipped yet?
If it has not shipped, it is still being prepared. You’ll receive a shipping confirmation email once it leaves the warehouse.
How do I return an item?
Start a return at adidas.co.in/returns. A courier will collect it within 72 hours, and it may take 2-7 days to reach the centre.
How do I exchange for another size?
Exchanges are free within 14 days. The courier collects the item, and a replacement is sent once quality checks are complete.