What courses are available on Udemy?
Udemy offers courses in programming, business, design, marketing, personal development, photography, language learning, and many other subjects. Thousands of courses are available for beginners and professionals. New courses are added regularly.
What is Udemy's Personal Plan?
Udemy's Personal Plan is a subscription that provides access to a selected collection of courses. Not every course on Udemy is included in the subscription. Available courses are clearly marked on their course pages.
Will customers receive a certificate after completing a course?
Yes, learners receive a certificate of completion after finishing eligible courses. Certificates can be downloaded and shared after successful course completion. They help learners showcase newly acquired skills.
What is Udemy's refund policy?
Most eligible individual course purchases can be refunded within 30 days of purchase. Refund requests must meet Udemy's refund guidelines. Some purchases may qualify only for Udemy Credits instead of the original payment method.
How can customers request a refund?
Customers can request a refund through the Purchase History section after signing in to their Udemy account. Refund requests submitted through a web browser are processed more easily. Customers can also check the refund status from the same page.
Can courses be accessed after cancelling a Personal Plan?
No, access to subscription courses ends after the Personal Plan is cancelled or expires. Course progress and subscription-based certificate access are also removed. Individually purchased courses remain available according to their purchase terms.
Can customers gift a Udemy course?
Yes, eligible individual courses can be purchased as gifts. Gift recipients receive instructions to redeem the course. Courses included in the Personal Plan subscription cannot be gifted through the subscription.
Are all Udemy courses included in the Personal Plan?
No, only selected courses are included in the Personal Plan subscription. Customers can identify eligible courses by checking the course page before subscribing. Courses outside the subscription can still be purchased individually.
Can customers learn on multiple devices?
Yes, Udemy courses can be accessed on desktop computers, laptops, mobile browsers, and the Udemy mobile app. Learners can continue their progress across supported devices after signing in to the same account.
How can customers contact Udemy Support?
Customers can submit enquiries through the official Udemy Help Centre and support request form. Assistance is available for account issues, payments, refunds, subscriptions, and course-related questions. Support requests are typically reviewed within one business day.