How long does delivery take?
Delivery usually takes three to five days after placing an order. During busy periods, it may take an additional seven to ten days.
Are insoles or shoelaces sold separately?
Currently, Fitflop does not distribute separate insoles or shoelaces. Each product is designed for long-lasting comfort and durability.
Are gift cards or vouchers available?
Gift cards and cash vouchers are not available at the moment. Keep an eye on the website for future updates.
Where can I buy Fitflop products in person?
Fitflop products are available online and at selected retail branches. Visit the store locator to find a nearby branch for in-person purchases.
What should I do if an item is unavailable?
If a size or product is unavailable, it cannot be added to the cart. Availability may change, so check back later or browse similar styles.
Can I change my order after it’s confirmed?
Once an order has been completed, changes cannot be made. It’s best to review all details carefully before confirming your purchase.
How can I track my order?
An email will be sent once your order is dispatched, including your tracking number. You can also log in to “My Account” and check your order history.
Can I select a work address for delivery?
Yes, you can choose any clear and contactable address within Thailand. Ensure all details are complete to avoid delivery issues.
Can I return a damaged or incorrect product?
Yes, returns are free if the product is incorrect, damaged, or faulty. Contact Customer Service for assistance and follow the return instructions provided.
How can I modify my cart before checkout?
You can change item details or quantities in your cart anytime. Click “Update Shopping Cart” to apply any adjustments before continuing.