Can I cancel my order at Lazada?
Yes, you can cancel your order if it is still within or beyond the estimated delivery date. Go to your account and follow the steps to cancel the order. If your order has already shipped, wait for delivery and then request a return if needed.
Is it possible to have Lazada tracking for my return/refund?
Yes, you can track your return or refund progress on both the Lazada app and website. Make sure you are logged into your account to see updates. Tracking helps you know when your return or refund will be completed.
Is Lazada's wallet free of cost?
Yes, there are no fees to activate or use the Lazada Wallet. It is a cashless way to pay and comes with extra benefits for members. Simply activate your wallet from your account page.
Where can I find Lazada's new user voucher?
After downloading the Lazada app, you will receive a voucher code as a welcome gift for first-time users. App users may also get special discounts from time to time. Check your app notifications for the latest offers.
What are the other related shopping stores?
You can find great deals on other trusted online stores, such as King Power. These stores often have sales and special offers to help you save more. Always look out for discounts before making a purchase.
How can an order be tracked on Lazada?
Orders can be tracked by logging into your account and going to "My Orders". Tracking numbers and updates are shown there, so you can see where your package is and when it should arrive. Updates are sent by email or SMS as well.
How can a return or refund be requested?
Go to your account, find the order, and click "Return" or "Refund." Follow the instructions and provide a reason if asked. Once the return is approved, send the item back and the refund will be processed.
What should be done if a product arrives damaged?
Contact Lazada customer service as soon as possible. Take clear photos of the damage and keep the packaging. The support team will guide you through the return or refund process and help solve the problem.
Can an order be cancelled after payment?
Order cancellation depends on the order status. If it has not shipped, it can be cancelled in your account. If already shipped, wait for delivery and then start a return or refund request if needed.
How long does it take for a refund to be processed?
Refunds are usually processed within a few days after the return is complete. The exact time may depend on your payment method and bank. Updates on the refund status are sent by email or shown in your account.