When will my Klook Gift Card expire?
You can redeem Klook gift cards whenever you want as there is no expiry for the gift vouchers. Whether it is a birthday or special event, present your loved ones with the Klook gift cards.
How do I cancel my Klook booking?
To cancel your Klook booking, log in and go to the bookings page. Select the booking, choose 'submit a request for a refund,' and give your reason. Your cancellation request will be sent if the booking allows free cancellation.
When will I receive my Klook refund?
Refunds are given instantly for PayPal payments. Credit card refunds take 5–7 business days and up to 30 days, depending on your bank.
For how long are my Klook credits valid?
Klook credits stay valid for one year, until 31st December of the next year after you get them.
What are the best saving options at Klook?
You can save with Klook promo codes, sales like 11.11 and 12.12, referral discounts, app discounts, first booking offers, credits, and festival deals.
What are the other online booking platforms available in Thailand?
Besides Klook, you can take advantage of travel deals available in Agoda.
Can I cancel my booking and get a refund?
This depends on the activity’s cancellation policy. If free cancellation is available, cancel it through your account during the permitted period. If conditions apply, check your voucher or booking page.
What if the cancellation policy is conditional?
Check the policy on the activity page or your booking voucher. If your reason matches the listed conditions, reach out to customer support for help.
How can I create an account on Klook?
Sign up using an email, phone number, or a social account. Follow the prompts to enter your details and verify your account. Once verified, you can log in and begin browsing or booking activities.
Can I book for a friend or family member?
Yes, just enter the traveller’s details during the booking process. Make sure the name matches their identification, as some vouchers are not transferrable.