What Is the Minimum Order Value for Free Shipping at Puma?
Puma gives free delivery in Thailand when you spend ฿1,500 or more. If your order is less than this, there is an ฿80 delivery fee. Delivery in Bangkok and nearby areas takes 1–3 business days. For other provinces, delivery takes 2–4 business days.
How Can I Find a Puma Store Near Me?
Go to the 'Store Locator' on the Puma website. You’ll see a list of Puma shops with their addresses and phone numbers. You can search by city or postcode to find the nearest store.
Can I Cancel My Order from Puma?
Once you place your order, it is sent for shipping right away and cannot be cancelled. If you change your mind, you can return the items for a full refund after you get them. For questions, contact Puma’s customer service.
What Payment Methods Are Accepted on Puma ?
Puma accepts both credit and debit cards from VISA and MasterCard. You can also use QR PromptPay for payment. Choose your preferred payment option at checkout.
What sizing does Puma use for products?
Puma uses UK sizing for all products sold on the website. Most items include a size chart at the bottom of the page. Checking the size chart helps you pick the best fit for you.
How can I track my order after purchase?
After placing an order, you will receive an email with your order details and a tracking number. Use this number to check your order status online. Tracking updates are available on the Order Tracking page or through Kerry Express.
Can I change my shipping details after placing an order?
Once an order is complete, the shipping address, phone number, or recipient name cannot be changed. Double-check all details before confirming your order to avoid any issues.
What should I do if I cannot track my order?
If you cannot track your order, wait up to 24 hours for the tracking details to be updated. If tracking still does not work after a few business days, contact customer service with your order number for help.
How do I return an item to Puma?
Items can be returned within 30 days of delivery if they meet the return policy. Some products, such as underwear and personal care items, are not returnable. Contact customer service for help with returns and follow the instructions for scheduled pickup. Returns are free, but items must be in original condition and packaging.
How long does a refund take after a return?
Refunds start once the returned item reaches the warehouse. Processing takes 1 to 5 business days, depending on the payment method. The bank may need up to 30 business days to complete the refund. Shipping fees from the first order are not refunded.