How can I know about my Farfetch order status?
You can track your order with your Farfetch account using the 'My Orders' option. They will keep us updated on the status information along with the estimated delivery date.
Can I cancel my order?
You may get the cancellation option on your order as some partners let the customers cancel their purchases before the order is prepared. For the registered members, the option is available under Farfetch Orders and Returns while for the guests, there is a link available in the Orders and Shipping menu.
What are the conditions of Farfetch returns?
You must follow the return instructions mentioned in their policy. Some of the conditions for making returns are mentioned below:
- The returned items, including clothes, footwear, and accessories, must be unused, unworn, undamaged and packed in the original packaging.
- Beauty and cosmetic products must be unopened with all the seals intact.
What is Farfetch delivery time?
Their Express shipping takes usually 3-7 working days to reach your address while their standard delivery (available in selected countries) is completed within 2-6 working days.
How do I place an order on Farfetch?
Shopping on Farfetch is simple. Browse the items you like, choose your size, and add them to your bag. Once you're ready, go to checkout, enter your details, and complete your payment. You'll get a confirmation email right after.
Can I track my order?
Yes. Once your order is shipped, you'll receive an email with tracking details. You can also log in to your Farfetch account and check the progress of your order in the “Orders” section.
How do returns work?
If you're not satisfied with your order, you can return it within the time frame shown in your order confirmation. Items must be in their original condition, with tags still attached. To start a return, simply request it from your account and follow the instructions provided.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account makes it easier to track orders, manage returns, and save your favorite items.
What happens if an item is out of stock?
If something sells out, you can add it to your wishlist. Sometimes, items come back in stock, and saving them makes it quicker to buy once they're available again.
Does Farfetch offer gift wrapping?
Yes, some items can be delivered in Farfetch’s signature packaging, which makes for a perfect gift. You can select this option at checkout if it is available for your item.