Zalora is Southeast Asia’s largest fashion hub, offering many brands such as Gap, Under Armour, Trendyol, Tommy Hilfiger, Puma, Reebok, Zalora Basics, and many other popular labels.
With hundreds of unique and authentic products, the Zalora online fashion store operates in various countries, including Malaysia, Singapore, Hong Kong, Indonesia, and the Philippines.
To make shopping seamless, Zalora provides an extensive list of promo codes and discounts that ensure significant savings. Its online store and physical outlets keep collections trendy and updated with the latest fashion trends. The homepage often features amazing deals like 25% off select items, 50% off dresses, 30% off sports equipment, and more, helping shoppers save big.
Along with using Zalora promo codes and vouchers for shopping, customers can enjoy easy cash-on-delivery options, a user-friendly shopping experience on the desktop website, or the Zalora app. Offers include discounts like 25% off sitewide and 10% cashback on orders!
Easy Returns and Exchanges
Zalora offers a 30-day return policy on orders, provided the items are unworn, undamaged, and returned in their original packaging.
Before filing a return, ensure the item is not listed under non-returnable products and complete the return form accurately.
Exchanges are available for the same style, limited to size and colour options. If the desired item is out of stock, a refund will be issued to your original payment method. Please note that Zalora reserves the right to reject refunds under certain conditions.
Sign Up for an NT$260 Discount Voucher!
Subscribe to the Zalora newsletter as a new user to receive updates on new arrivals in men’s, women’s, and kids’ fashion.
Be the first to know about product launches and upcoming sales, while also receiving a NT$260 sign-up discount voucher. Combine this with Zalora promo codes to save on leather shoes, cosmetic bags, jeggings, backpacks, sandals, jumpsuits, wallets, and much more from premium brands.
24/7 Customer Service
- Contact Zalora's customer service team through the following options:
- Email your queries to customer@tw.zalora.com.
- Use the live chat feature for virtual assistance 24/7 (available Monday to Friday, 9 AM–8 PM).
- Follow Zalora on Facebook and Instagram for updates.
- Visit the FAQ section for quick solutions to common questions.
Free Shipping
Zalora offers free shipping on orders that meet specific criteria. For example, orders exceeding NT$899 with a weight of 5kg or less qualify for free delivery.
If you don’t meet the criteria for free shipping, use Zalora promo codes to maximise your savings on clothing, shoes, accessories, swimwear, long dresses, sportswear, and more!