What are the shipping charges for Charles & Keith orders in Taiwan?
Standard shipping costs NT$160, but it’s free for orders over NT$1,500. Express shipping is NT$600, and free for orders above NT$3,000. If the order doesn’t meet the free shipping threshold, the relevant fee will apply.
How can shoppers find Charles & Keith store locations in Taiwan?
Click on the 'Stores' tab on the Charles & Keith website. Shoppers will find store addresses and opening hours for locations such as Taichung City, Taipei Nanxi Store, Breeze Centre, and others across Taiwan.
What payment methods does Charles & Keith accept?
Charles & Keith accepts major debit and credit cards, including MasterCard, Visa, and American Express. PayPal is also available as a payment method. For extra savings, enter a Charles & Keith promo code before checking out.
How does the Charles & Keith return process work?
If an order is unsatisfactory or incorrect, returns are allowed within 14 days of delivery. The item must be in its original condition, with packaging and tags attached. Certain items, like earrings, are non-returnable unless defective or incorrect.
How long does it take to receive a refund from Charles & Keith?
Once the returned item reaches the Singapore warehouse, inspection takes two working days. After approval, refunds are processed and credited to the account within 14 working days.
How quickly are refunds processed after item inspection?
After the return is inspected and approved, the refund is credited to the customer’s account within seven working days.
Are there any restrictions on Charles & Keith returns?
Returns are not accepted for certain products, such as earrings, unless they are defective or incorrect. All returned items must be in their original packaging and condition.
Where can shoppers apply Charles & Keith promo codes?
Enter the promo code during the checkout process on the Charles & Keith website. Applying a valid code will reduce the total payment, making shopping even more affordable.
How can customers get information on new deals and promotions from Charles & Keith?
Subscribe to the newsletter or check the website homepage for updates on new arrivals, flash sales, and exclusive deals. Using promo codes can help maximise savings on every order.
Are free returns available with Charles & Keith?
Free returns can be initiated online within 7 days of delivery. Use S.F. drop-off points or the Charles & Keith account for return requests. After seven days, a shipping fee of NT$240 is charged for returns.