Is iHerb legit?
iHerb has received top customer ratings and positive reviews, proving its authenticity as a reliable seller of health essentials. If you are not satisfied with your order, you can file for returns to get a replacement or refund with ease.
How can I track my order status?
You can track your order by clicking on the "Order Status" option at the bottom of the iHerb page. Enter your order details in the provided fields to see the current status. Alternatively, log in to your account and check your order history for tracking information.
What payment methods does iHerb accept?
iHerb accepts multiple payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, JCB, Ideal, WeChat, and other commonly used options. Don't forget to apply your iHerb promo code before completing the payment to save on your iHerb products!
When can I cash out my iHerb reward credits?
Once you accumulate $100 in reward credits, you can request a cash-out. The process may take up to 14 days. Alternatively, you can redeem your rewards by purchasing iHerb products!
Why can't a customer choose their preferred shipping method?
Sometimes, the shopping cart is too heavy or expensive, or the carrier does not deliver to the address. Each carrier has its own rules for shipping.
Is free shipping available for all countries?
No, free shipping is not available in every country. The rules for free shipping can change anytime.
Who pays customs duties and taxes for international orders?
The customer must pay all customs duties and taxes. iHerb does not control these fees and does not make money from them.
How long does it take to review a refund or return request?
It may take up to 48 hours for customer service to review the request. iHerb will send an email or message once the request is approved or rejected.
How soon will a customer see a refund on their bank account?
A refund usually appears in 7 to 10 business days. Sometimes, the cancelled order may show as a transaction, but the customer will not be charged.
How can a customer cancel their iHerb auto-delivery subscription?
A customer can go to their account settings and select the subscription to cancel. After they unsubscribe, they will see a confirmation message.