Why can’t the order be found in “My Orders”?
The order may not appear if the customer logged in using a different account. It is important to check the correct login method used during booking.
What login methods are supported on KKday?
KKday allows login through email or third-party accounts like Google, Facebook, and LINE. Customers should use the same method used during purchase to view orders.
When will the voucher be received after booking?
Voucher delivery depends on the product type selected. For instant confirmation items, the voucher is sent to email right after payment.
What should be done if the voucher email is not received?
Customers should check their spam or junk folder for the email. It is also helpful to confirm the correct email address was used during booking.
Will there be updates if booking details change?
Any changes to bookings will be shared through email or messages. Customers should regularly check notifications to stay updated.
Can one order include multiple vouchers?
Some orders may include multiple vouchers depending on the product type. In some cases, a single voucher may be shared among all participants.
Can two KKday accounts be merged?
KKday does not allow account merging due to privacy and identity concerns. This helps protect user information and avoid misuse.
Can KKday Points from different accounts be combined?
Points from different accounts cannot be combined or transferred. Each account keeps its own points separately.
How can an order be cancelled?
Orders can be cancelled through the website or app. The refund depends on the cancellation rules of the selected product.
Can a refund be given outside the cancellation policy?
In some situations, providers may allow refunds even outside normal rules. This depends on the reason and approval from the provider.