How long does Zalora delivery take?
Delivery times depend on your area and the items ordered. You can check the delivery estimate on the product page by selecting your location. Orders usually arrive between 3 and 7 days. Details are also in your order confirmation email.
How can I check my delivery date?
On the product page, click “Select Location” or “Change” to enter your region and city. The expected delivery date will show in a summary. You can also see it when reviewing your basket. Delivery details are sent by email after you order.
How do I track my Zalora order?
Log in to your account and go to the My Account or Orders section. Click “Track package” to see your order’s progress. Tracking is also available in the confirmation email. Overseas orders can be tracked once they reach the Philippines.
Can I change my delivery address?
The delivery address cannot be changed after the order is made. You can update your address before you finish your purchase. If your order is not yet packed or shipped, contact customer service quickly. Changes are not possible after shipment.
Can I cancel or change my order after shipping?
Once your order has shipped, details cannot be changed. Check your basket before confirming your order. After shipment, no changes or cancellations are possible. Contact customer service if you need help before shipping.
Can I choose a delivery time?
It is not possible to pick a specific delivery time slot. Deliveries are made Monday to Saturday at set times. Ninjavan delivers from 8AM to 8PM, J&T from 6AM to 12PM. Someone should be available to receive the package.
How do refunds work with Zalora?
Refunds are given after returned items pass a quality check. Wallet credits are returned in 24 hours. Card, PayPal, and bank refunds take up to 45 days. GCash and bank transfers are usually returned within 2 to 4 working days.
Can I return an item to Zalora?
Items can be returned within 30 days if in original condition with tags. Keep the invoice or receipt for third-party sellers. Returns are simple and instructions are given online. Returns for lifestyle items must be unopened and unused.
Does Zalora accept exchanges for items?
Exchanges are allowed for different sizes or colours of the same style. If the requested item is out of stock, a refund in store credit is given. Exchanges for a different product are not allowed. Items may have different prices based on size or colour.
Why was my Cash on Delivery order cancelled?
COD orders may be cancelled if previous orders were not accepted or delivered. Try using a different payment method for a new order. Make sure someone is available to receive the delivery. Too many missed COD deliveries can lead to cancellation.