What is the return policy at Air For Life?
Air For Life has a 30-day return policy from the date you receive your items. Products must be unused, in their original packaging, and include proof of purchase. Customers should first ask for a return by emailing info@airforlife.net to get instructions and a shipping label. Returns sent without approval will not be accepted.
Which items cannot be returned?
You cannot return customised products, masks, or toothbrushes. Sale items and gift cards are also not returnable. If customers are unsure about a specific product, they should contact support before trying to return it.
How are refunds processed?
When the returned item is received and checked, they will decide on the refund. Approved refunds go back to the original payment method. Processing times may vary based on your bank or card provider.
How can exchanges be made?
To make an exchange, you first return the unwanted item. After approval, you can place a new order for the replacement product. This makes the process faster and easier for customers.
What should customers do if their order is damaged or incorrect?
Customers should check their orders when they arrive. If an item is damaged, defective, or wrong, they should contact info@airforlife.co.uk right away. This helps resolve the issue quickly.
Is shipping free with Air For Life?
Air For Life offers free shipping for deliveries within the U.K. Standard delivery takes 1 to 3 working days after payment, though it may take longer depending on the situation.
Do Air For Life products come with a warranty?
Yes, new equipment, components, and spare parts come with a 12-month warranty. This coverage is only for the original buyer and ensures that products are free from defects in materials or workmanship at delivery.
What does Air For Life technology do?
Air For Life products eliminate odours, mould, bacteria, and viruses right at the source. They also help get rid of bedbugs, pet dander, and harmful pollutants like PM2.5. Many customers say they feel relief from asthma and hay fever symptoms.
How does the Filterless technology work?
Filterless technology stops the spread of bacteria, viruses, pathogens, and dust. It goes a step further by destroying them directly, which keeps the indoor air cleaner and fresher.
What is AFL PLASMA and AFLPCO technology?
AFL PLASMA works with NASA-developed AFLPCO technology. Together, they break down harmful particles into non-toxic negative ions. This process refreshes the air and helps create a healthier indoor environment.