How fast do orders get sent out?
If you place your order before noon on a weekday, they send it out the same day. Orders placed after noon go out the next business day.
How is shipping information shared?
They’ll email you tracking details as soon as your order is on its way.
What are the shipping methods for different products?
They use Royal Mail for small items, DHL Express for medium parcels, and a specialist courier for large items.
When will my package arrive?
Most small items arrive within two days. Medium and large items usually get to you within two working days after they send.
Are shipping costs different for some areas?
Yes, some postcodes and remote areas may have extra delivery fees. You’ll see the final shipping cost at checkout.
Why isn’t shipping available to some addresses during checkout?
For some addresses outside mainland UK, they need to provide a manual shipping quote. If this comes up, their Customer Services team will help you complete your order.
What if an item is not available after purchase?
If something you ordered is out of stock, they’ll let you know right away. You can choose to wait, pick a different item, or get a refund.
Can I get my order in several boxes?
Large or bulky orders might come in several packages or arrive on different days.
How do I follow my order’s delivery status?
They’ll send you a tracking link by email or text as soon as your order is on its way.
How can items be returned?
You can return items within 14 days. Make sure they’re unused, in their original packaging, and include the despatch note for processing.