Does Net-a-Porter offer free shipping?
Free shipping is available on selected orders based on location and minimum purchase requirements.
What is the return policy?
Net-a-Porter allows returns within a specified period, provided that the items are unworn and in their original packaging.
Can I shop on Net-a-Porter without creating an account?
Yes, you can shop without an account. However, registering lets customers track orders, request returns or exchanges, save payment details, and create a Wish List for easier future shopping.
When is payment charged for an order?
Payment is authorised when the order is placed to confirm validity and available funds. The card is charged only when the order is shipped, and a confirmation email is sent at that time.
Which products cannot be returned or exchanged?
Certain products like fragrance, nail polish, and aerosols cannot be exchanged or returned because of shipping restrictions. Also, items labelled as “Further 20%” during sales cannot be returned.
Does Net-a-Porter offer price adjustments?
Approved price adjustments are credited as store credit, which is valid for 12 months. Credits are automatically applied at checkout. Price adjustments don't apply to further discounts or promotional items.
What happens if a product price changes after purchase?
If a price changes after purchase, customers should contact the Customer Care team. In some instances, a credit might be issued based on eligibility.
Are there shipping restrictions on certain products?
Yes, products that are pressurized or flammable, like fragrances or aerosols, cannot be shipped by air. These items must be sent using the Standard shipping option.
Can Net-a-Porter deliver to all locations?
Delivery is not available in some areas due to restrictions. Customers should consider choosing a different shipping destination or contact Customer Care for help in finding options.
How can I track my Net-A-Porter order?
After the order is shipped, a tracking number is sent via email. Customers can use the provided link to check the real-time status of their delivery.