What are the benefits of being a Watsons Club member?
Watsons Club members receive reward points for every purchase, special gifts, exclusive member prices, and unique offers. Members also get extra points during their birthday month and can enjoy special deals on Watsons brand products.
How does a customer earn reward points?
Customers earn 1 reward point for every VN$10,000 spent at Watsons. These points are added to the member's account after each eligible purchase, whether in-store or online.
How can reward points be used?
Members can use 100 points to get VN$5,000 OFF their next purchase. Points cannot be redeemed for cash or transferred to other members.
Are there special gifts for Watsons Club members?
Yes, Watsons Club members receive gifts that are only for members. These gifts are not available to non-members and are given during special promotions or events.
What happens during a member’s birthday month?
During their birthday month, members earn ten times the usual reward points for their purchases. This is a special benefit for celebrating their birthday with Watsons.
How can a customer reset their password?
If a customer forgets their password, they can click on “Forgot password” and follow the instructions. They must create a new password that is 8–20 characters long, includes at least one number and one uppercase letter, and does not use special symbols.
What are the requirements to become an Elite member?
To upgrade to Watsons Club Elite membership, a customer must be a regular Club member and must spend at least VN$10,000,000 at Watsons within one year. Elite members get extra benefits.
How does Watsons handle order cancellation and delivery?
Once an order is shipped, it cannot be cancelled in the system. If the customer does not want the order, they can refuse delivery when contacted by the courier. For store pickup orders, if not collected within 14 days, the order will be cancelled and returned to Watsons.
What are the delivery fees at Watsons?
Orders of VN$249,000 or more are delivered free. If the order is less than VN$249,000, the fee is VN$19,000 in Ho Chi Minh City and VN$49,000 in other provinces. Click & Collect orders always get free shipping.
How can a customer check their order status?
Customers can log in to “My Account” and go to “Order History” to check their order status. If the order is processing, they can contact Watsons for help or make a request online.