How can I cancel an order?
To cancel an order, simply complete the online cancellation form provided on the website. Refunds will be processed according to the original payment method and within the stated time period.
Can I remove items at checkout?
Yes, items can be removed during checkout by clicking the “X” button next to the product in the Place and Review Order section before finalising your purchase.
How long does delivery take in Bangkok?
Deliveries within the Bangkok Metropolitan Area typically take 1 to 3 working days. Please note that deliveries may take longer during public holidays or exceptional circumstances.
Can delivery take longer than expected?
Yes, delivery may be delayed during public holidays, in remote regions, or when items require assembly. Some products are shipped directly from suppliers, which can also extend delivery times.
Can I change my delivery address after ordering?
The delivery address cannot be changed once an order has been placed. However, the address can be edited at the checkout stage before completing the order.
What is the new product exchange policy?
From 20 October 2022, product exchanges are no longer possible. Instead, unwanted items may be returned by filling in the return form provided, following the return process.
How long does delivery take outside Bangkok?
Deliveries to upcountry addresses usually take between 2 and 4 working days. Remote areas may take an additional 2 to 3 days depending on location and courier availability.
How do I return an item?
If an item is damaged, incorrect, or unsuitable, complete the online return form. After submitting, you will be contacted by email or phone before returning the product in full condition with proof of purchase.
What are the available return methods?
There are three return options: sending the item back via parcel delivery, requesting the knock-door service for eligible cases, or following instructions provided after approval of a return request.
When is knock-door return service available?
This service applies only to specific cases such as defective items, wrong size, wrong item sent, incorrect measurement listed online, or if the product looks different from the website images.