Where can customers get instructions for using an Electrolux appliance?
Customers can search for appliance manuals online using the relevant model number. Electrolux support also provides troubleshooting information and useful product guidance. Video tutorials are available for selected appliance categories.
What happens if an incorrect Electrolux product is delivered?
Customers should contact Electrolux customer service when an order contains the wrong product. Keeping the order number ready can help the support team identify the purchase. Customers can then follow the instructions provided for resolving the delivery issue.
How does warranty protection work for Electrolux appliances?
Qualifying appliances purchased from Electrolux or authorised dealers receive applicable warranty coverage. The coverage period can differ according to the appliance and individual component. Customers may need to provide proof of purchase when making a warranty claim.
What services can customers use after purchasing an Electrolux product?
Customers can find repair, maintenance and installation assistance through Electrolux support. Manuals, troubleshooting information and selected video tutorials are also available. Service centre details can be checked when professional assistance is required.
Where can customers find parts and accessories for Electrolux appliances?
Electrolux offers accessories and spare parts for several appliance categories. Customers can find suitable options for selected kitchen, laundry, floor-care and air-care products. Compatibility should be checked before ordering a replacement part or accessory.
How is installation arranged for eligible Electrolux appliances?
Customers purchasing appliances that require installation can choose a preferred installation date. A technician will contact the customer to arrange a suitable time. Installation appointments can also be rescheduled through customer service when necessary.
Is store collection available for Electrolux online purchases?
No. Online orders cannot currently be collected directly by customers. Purchases are delivered to the address provided during the checkout process.
Can customers pay when their Electrolux order arrives?
Yes. Cash on delivery is available for applicable purchases. Customers can select this payment method during checkout when offered. Payment is then collected by the delivery partner when the order arrives.
Where can shoppers enter an Electrolux promotion code?
Customers can enter an eligible promotion code while placing an online order. The code should be checked carefully before it is applied. Expiry dates, minimum spending requirements and other promotional conditions may apply.
Is an Electrolux account required for online purchases?
Yes. Customers need to create an Electrolux account before completing checkout. The account can store delivery addresses, invoices and previous purchase information. Customers can also use it to view their current order status.