What is OfficeMate Drive Thru Pick Up?
Shop at Officemate by calling your nearby store and booking a time to collect your order at the Drive Thru Pick Up point. Payment can also be made over the phone for convenience.
Can I have Officemate delivery for Click and Collect?
Yes, you can choose home delivery or pick up your order from a collection point. Free shipping is offered on orders of ฿499 or more. Make sure to read the shipping terms before placing your order.
How can I cancel my order?
To cancel your order, contact Officemate customer care by email, LINE, or phone during support hours (8 am-10 pm). Request cancellation before your order has been shipped.
What are the Officemate tracking methods?
Check your order status by contacting customer service, visiting the shipping tracking website with your order number, or logging into your OfficeMate account and looking under “My Orders.”
How long do I have to return or exchange a product from OfficeMate?
You can return or exchange most products within 30 days if they are in perfect condition and in the original packaging.
Are there any products that cannot be returned or exchanged?
Custom orders, made-to-order items, software, and opened ink cartridges cannot be returned or exchanged.
What if my product is damaged during shipping?
If your item is damaged, send clear photos and return it. OfficeMate will pay for shipping and send a replacement.
What is the return process for products bought from other platforms?
If you bought the product from another website, follow that site’s return rules. OfficeMate cannot help with returns from other platforms.
How do I request a return or refund from OfficeMate?
Request a return within 7 days of receiving your item. Send the product back with all parts and packaging after approval.
What are the shipping charges and delivery times at OfficeMate?
Shipping is free for orders over ฿499. Orders under this amount are charged ฿50. Delivery usually takes 1 to 5 business days, depending on your area.