What can shoppers find at Shein?
Shein offers clothing, footwear, accessories, beauty products, home essentials, and lifestyle items for women, men, children, and pets. New arrivals are added regularly, along with seasonal collections and fashion trends. Customers can also browse products from different brands available on the platform.
How can a coupon be applied at checkout?
Customers can enter a valid coupon code during checkout before completing payment. The discount is applied once the order meets the promotion's terms and conditions. Only one coupon may be used per order unless stated otherwise.
Which payment methods are accepted?
Shein accepts various payment methods, including credit and debit cards, PayPal, online banking, PromptPay, TrueMoney, and cash on delivery for eligible orders. Available payment options may vary depending on the order and delivery location.
How long do customers have to return an order?
Most eligible items can be returned within 15 days of delivery. Products should be unworn, unwashed, undamaged, and returned with their original tags and packaging. Certain items are excluded from the return policy.
Which products cannot be returned?
Items such as bodysuits, lingerie, underwear, swimwear, jewellery, beauty products, customised products, and free gifts are generally not eligible for returns. Cosmetics with broken seals are also excluded. Customers should review the product page before placing an order.
What is the process for returning an item?
Customers can sign in to their account and open the My Orders section. After selecting the relevant order, they can choose Return, provide the reason, and follow the instructions to complete the request. A return label or shipping instructions will be provided if applicable.
Does Shein offer free returns?
Yes. The first eligible return from each order is usually free when submitted within the return period. Additional returns from the same order may incur a return shipping fee. The applicable charge is displayed during the return process.
How are refunds processed?
Refunds are processed after the returned items arrive at the warehouse and pass inspection. Approved refunds are issued to the original payment method or the Shein Wallet, depending on the customer's selection. Processing times vary according to the payment provider.
Where can customers check their order status?
Customers can track their orders through the My Orders section after signing in to their account. Shipping updates are available from dispatch until delivery. Estimated delivery dates may change depending on the courier and destination.
How can customers contact Shein customer support?
Customers can contact Shein through the official Customer Service Centre, live chat, or online support. Assistance is available for orders, payments, returns, refunds, shipping, and account-related enquiries.