Can I return an item if I change my mind?
Yes, returns are complimentary. Items can be returned within 14 days if they are new, unused, and in original packaging with all tags. Simply follow the returns process online or in store. Refunds are given in full if all guidelines are met.
Can I return store purchases to any Selfridges location?
Store purchases can be returned to any Selfridges store within 14 days of purchase. Bring the item along with proof of purchase. Sale or clearance items may only be exchanged or put on a gift card. Items must be in their original condition.
How do I return an online order?
Fill out the returns form and visit returns.selfridges.com within 14 days of delivery or collection. Arrange a collection or request to return by post. You will then have a further 14 days to send the item back. Keep the item in its original condition for a full refund.
Are there any items that cannot be returned?
Certain items cannot be returned or exchanged. These include personalised or altered goods, perishable items, beauty products, underwear, used swimwear, e-vouchers, gift cards, and unsealed electronics. Please check the full list before making a return.
What should I do if my item is damaged or poor quality?
If an item arrives damaged or is of poor quality, contact Customer Services by phone or through the website. The team will help resolve your problem quickly. Keep your order details ready for a smoother process.
How do I use the complimentary courier return service?
Use the returns portal to arrange a free courier collection. Follow the steps online to book a pickup. Different couriers may be used depending on your order value. Make sure your item is packed and ready for collection.
Can I return Klarna orders in store?
Orders paid with Klarna cannot be returned or exchanged in store. Please use the post or complimentary courier service for these returns. This ensures your refund is processed correctly.
What happens if I bought a sale or clearance item?
Sale or clearance items bought in store can be returned within 14 days for an exchange or gift card. Refunds are not offered for these items. Items must be unused and in original packaging.
How does Click & Collect work?
Most products are available for Click & Collect. Look for the icon on the product page. Choose your preferred store and collection date when checking out. Orders placed before 10pm are usually ready from 12pm the next day.
When will my Click & Collect order be ready?
You will get a 'Ready to Collect' email once your order is in store. Collection is available from 12pm on your chosen date. Orders are held for 7 days, so visit the store within this period. Always wait for your confirmation email before collecting.