Can an order be cancelled after purchase?
Orders can be cancelled before warehouse processing begins. Once packing starts, cancellation is no longer possible. Refusal at delivery is an option. Returns can also be requested after delivery.
What is the return address for UK orders?
Returns must be sent to the UK warehouse in Stockport. The order number must be clearly included. Full address details are required. Return authorisation is mandatory before shipping.
Is return authorisation required before sending items back?
Return approval is required before sending any item back. Unauthorised returns may be refused. Lost parcels without approval are not covered. Responsibility remains with the sender.
How long is the money-back guarantee period?
A 15-day return window starts from shipment date. Returns are accepted for most reasons. Items must be unused and complete. Original packaging is required.
Who pays return shipping costs?
Return shipping costs depend on the reason. Defective or damaged items qualify for covered returns. Other returns require buyer-paid shipping. Fees depend on the courier chosen.
What warranty coverage is provided?
Power stations include a five-year warranty. Solar panels have a two-year warranty. Accessories include one-year coverage. Proof of purchase is required.
What happens if a product fails within 30 days?
Products with faults within 30 days qualify for repair, replacement, or refund. The solution depends on the issue. After 30 days, repair or replacement applies. Refunds are no longer offered beyond this period.
What issues are covered under warranty?
Coverage includes defects in materials or workmanship. Products must be used correctly. Purchase proof is required. Claims must be submitted by email.
What is not covered by the warranty?
Damage from misuse or accidents is excluded. Natural events are not covered. Normal wear is excluded. Third-party repairs void coverage.
How does Worry-Free Purchase protection work?
Optional protection covers loss, damage, or theft. Claims must be reported within set timeframes. Coverage begins after fulfilment. Fees are refundable only before fulfilment.
