How can I track my order?
After placing your order, an email will be sent with tracking details. Tracking can also be found in the "MY ORDERS" section of the Shein website or app. Simply log in to view all updates.
Where is my order?
If tracking updates are missing, the parcel may be coming from overseas. The local courier will update tracking once your package arrives in Vietnam. Use your order tracking number for updates. Check "MY ORDERS" for the latest information.
How long does delivery take?
Orders are usually prepared in 1–3 days. Delivery time depends on international shipping methods and your location. Track your parcel in "MY ORDERS" or contact the shipping company. Estimated delivery times are listed on the product page.
Why is my order delayed?
Delays sometimes occur due to customs clearance for international shipping. Shipping updates may be paused during this period. Delivery resumes as soon as possible once clearance is finished. Please be patient while waiting for your package.
What should I do if I receive the wrong item?
If the wrong item arrives, contact customer service and provide photos of the item and packaging. Staff will help resolve the issue and offer compensation if necessary.
How can I return an item?
Returns are accepted for most undamaged items within 15 days of receipt. Log in to your Shein account, find the order in "MY ORDERS," and click "Return." Select the item, state your reason, and follow the return steps. Pack the item carefully and choose your preferred return method.
Can I get a full refund for a return?
Full refunds are given to the original payment method for returned or cancelled orders. Shipping fees, coupon codes, and certain items are not refunded. Refunds to Shein wallets or points are processed within 24 hours. Additional return labels may incur a fee.
Why was my payment rejected?
Payment may be rejected for expired cards, incorrect billing details, or insufficient funds. Check your card information and contact your bank if needed. Alternative payment options such as PayPal, Clearpay, or Klarna can be used. Wait 24 hours before retrying if your card is declined repeatedly.
What items cannot be returned?
Certain items are not eligible for return, including jumpsuits, underwear, swimwear, jewellery, lingerie, event and party supplies, DIY supplies, pet supplies, beauty products, and accessories (except scarves, handbags, and mermaid blankets). Always check the Return Policy for details before buying.
How do I send a return package?
You may return your package by J&T Express pick-up, drop-off at a J&T Express store, or by your own logistics company. Log in to your account, follow the return instructions, and pack items securely. Write the tracking number on the package. Choose the method that suits you best.